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Business Solutions Center

Customer Care

Charlotte, Business Solutions Center

Have a question, or can't find what you're looking for? Our service specialists can help.

1-888-655-5888
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Frequently Asked Questions

Pricing &
Rates FAQ's

What obligation do I have when applying for service?
Typically, each customer enters into a minimum one-year contract with renewable periods of the same duration, unless you or Georgia Power provides a written intent to dissolve the contract at least 30 days prior to the renewal period.
Who is responsible for selecting the rate for my business?
As a customer, you are responsible for selecting any applicable rate for your particular service needs. At any time upon request, Georgia Power will provide advice regarding the most beneficial rate for your existing or anticipated service requirement. However, changes in operation going forward could make another rate more beneficial. Unfortunately, we cannot guarantee that your account always will be on the most beneficial rate.
As a customer, what is my obligation once I have selected a rate?
Having selected a rate, you may not change to another rate within a 12-month period unless there is substantial change in the character or conditions of service. You may initiate any rate change once you are eligible. Additionally, when you and the company sign a service contract, the contract terms may require that account to stay on a specific rate for a period longer than 12 months.
Which rate is most suited for a typical commercial account, such as a retail store or an office building?
The small, medium and large power and light rates (PLS, PLM and PLL) are the best rates for customers who have air conditioning, lighting and computer load that operate during normal business hours. For accounts with the flexibility to operate at nonpeaking times, a time-of-use rate and off-peak riders are available.
What is meter constant?
If you receive three-phase service from Georgia Power, metering equipment often requires that electricity flowing through the meter be stepped down and then stepped up in order to be measured and not damage the meter. When this occurs, a meter constant (a.k.a., meter multiplier) is used to calculate the actual energy usage. In order to calculate usage in kWh, take the reading at the end of the billing period, subtract the beginning reading, and multiply the difference by the meter constant.
What is billing demand and actual demand?
Actual demand is the peak demand occurring within the billing period. Demand – measured in kW – is the 30-minute average of the instantaneous usage within that period. It is the rate of using electricity. The highest 30-minute average is the peak actual demand. Most rates consider the peak actual demand for each month within a 12-month period to determine the billing demand (a calculated number used to bill you each month).
Will you help me understand how the peak demand carryover is determined?
Billing demands spread costs over a full 12 months as opposed to billing you for the full demand cost each month. It is similar to budget billing for commercial and industrial customers. Most of our company's customers peak during a summer month when costs to generate electricity are at their highest. The billing demand is driven by this peak demand and spreads the cost out going forward. Some of the more common rates that include a peak demand carryover are: Power and Light - small, medium and large (PLS, PLM, and PLL), Governmental (G), School Service (SCH), and School Load Management (SLM).
Will Georgia Power’s rates increase in 2015?
As part of the 2013 Rate Case Order, the Georgia Public Service Commission (PSC) approved annual step increases for 2014, 2015 and 2016 to be effective January 1st of each year.

Business Rate Advisor

Processing Service

What type of business do you have?

Processing Service

Do you provide processing service to individually-owned farms? (Example - ginning cotton)

Processing Service

Does at least 85% of your annual kWh consumption occur during the billing months of October-May? (Examples: Grain Mill or Oil Production)

Processing Service

Does at least 80% of your annual kWh consumption occur in any six consecutive month period? (Example: Onion storage)

Processing Service

Is this service plan for irrigation?

Processing Service

Is this an individually-owned farm used in the production of livestock, poultry or other agricultural products?

Processing Service

Are you a temporary customer less than 12 months?

Agricultural Service Rate

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You should consider this option for electric pricing and service. Note: Electric prices are computed pursuant to the company's tariffs filed with the Georgia Public Service Commission.

See all Agricultural Rates

Seasonal Agricultural Service A

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You should consider this option for electric pricing and service. Note: Electric prices are computed pursuant to the company's tariffs filed with the Georgia Public Service Commission.

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Seasonal Agricultural Service B

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You should consider this option for electric pricing and service. Note: Electric prices are computed pursuant to the company's tariffs filed with the Georgia Public Service Commission.

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Irrigation Off-Peak Service

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You should consider this option for electric pricing and service. Note: Electric prices are computed pursuant to the company's tariffs filed with the Georgia Public Service Commission.

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Farm Service

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You should consider this option for electric pricing and service. Note: Electric prices are computed pursuant to the company's tariffs filed with the Georgia Public Service Commission.

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School meter

Is the account less than 3,000 kWh per month and less than 30 kW demand?

More than one shift

Does the account operate more than one shift? (HUD greater than 220)?

After 1986

Was the school built after January 1, 1986?

After 1986

Is the demand greater than 80 kW?

After 1986

Has the school been substantially reconstructed so that all heating and cooling has been replaced since January 1, 1986 and there is no incandescent lighting in significant well-used areas?

School Load Management

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You should consider this option for electric pricing and service. Note: Electric prices are computed pursuant to the company's tariffs filed with the Georgia Public Service Commission.

See all Government and Institution Rates

School Service

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You should consider this option for electric pricing and service. Note: Electric prices are computed pursuant to the company's tariffs filed with the Georgia Public Service Commission.

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Biz meter

Do you have a total demand of 10,000 kW and an annual billing load factor of not less than 75%?

Biz agercy

Are you a Government Agency or Institution with a total demand of 6,000 kW?

Biz agercy

Will you be adding significant demands and kWh's and your total demand is 5,000 kW or greater?

Biz agercy

Do you have 2 or more accounts with a total demand of 1,000 kW or greater?

Biz agercy

Will you be adding significant demands and kWh's and your total demand is 250 kW or greater?

Power and Light - High Load Factor

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You should consider this option for electric pricing and service. Note: Electric prices are computed pursuant to the company's tariffs filed with the Georgia Public Service Commission.

See all Large Business Rates

Full Use Service to Government Institutions

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You should consider this option for electric pricing and service. Note: Electric prices are computed pursuant to the company's tariffs filed with the Georgia Public Service Commission.

See all Government and Institution Rates

Real Time Pricing - Hour Ahead

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You should consider this option for electric pricing and service. Note: Electric prices are computed pursuant to the company's tariffs filed with the Georgia Public Service Commission.

See all Marginally Priced Rates

Multiple Load Management

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You should consider this option for electric pricing and service. Note: Electric prices are computed pursuant to the company's tariffs filed with the Georgia Public Service Commission.

See all Large Business Rates

Real Time Pricing- Day Ahead

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You should consider this option for electric pricing and service. Note: Electric prices are computed pursuant to the company's tariffs filed with the Georgia Public Service Commission.

See all Marginally Priced Rates

seasonal usage

In general, do you operate more than 1 to 1.5 shifts? (Is HUD greater than approximately 300?)

seasonal usage

Is summer demand less than 80 kw

seasonal usage

Is summer demand less than 1,000 kw

seasonal usage

Is your usage seasonal?

less than 30 kw usage

Do you use less than 30 kW and less than 3,000 kWhs per month?

less than 30 kw usage

Do you use less than 31kW in the summer or less than 49 kW in the winter?

less than 30 kw usage

Do you use less than 525 kW in the summer or less than 832 kW in the winter?

Eight Hour shift

Does your account operate less than one 8-hour shift? (HUD less than 220)?

Optional General Service

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You should consider this option for electric pricing and service. Note: Electric prices are computed pursuant to the company's tariffs filed with the Georgia Public Service Commission.

See all Small Business Rates

General Service

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You should consider this option for electric pricing and service. Note: Electric prices are computed pursuant to the company's tariffs filed with the Georgia Public Service Commission. If you have been at your current location more than 12 months, consider Flat Bill.

See all Small Business Rates

Power and Light Small

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You should consider this option for electric pricing and service. Note: Electric prices are computed pursuant to the company's tariffs filed with the Georgia Public Service Commission.

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Power and Light Medium

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You should consider this option for electric pricing and service. Note: Electric prices are computed pursuant to the company's tariffs filed with the Georgia Public Service Commission.

See all Medium Business Rates

Power and Light Large

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You should consider this option for electric pricing and service. Note: Electric prices are computed pursuant to the company's tariffs filed with the Georgia Public Service Commission.

See all Large Business Rates

Time of Use - Energy Only

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You should consider this option for electric pricing and service. Note: Electric prices are computed pursuant to the company's tariffs filed with the Georgia Public Service Commission.

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Time of Use - General Service Demand

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You should consider this option for electric pricing and service. Note: Electric prices are computed pursuant to the company's tariffs filed with the Georgia Public Service Commission.

See all Medium Business Rates

Time of Use - Special Service Demand

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You should consider this option for electric pricing and service. Note: Electric prices are computed pursuant to the company's tariffs filed with the Georgia Public Service Commission.

See all Small Business Rates

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Energy Audit

Energy Audit

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Rate Advisor

Rate Advisor

Find the best rate plan for your business with our Interactive Rate Advisor.