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Common Fraud

Common Tactics Used to
Defraud Customers

Georgia Power works hard to protect your personal and financial information. We want you to be safe and informed about tactics used to gain your personal and financial information.

Unauthorized Phone Calls or In-Person Collection Visits

Criminals have been known to call or visit customers, claim that the customer's account is past due and that their electricity will be disconnected if they do not provide payment immediately. Often, the customer is asked to purchase a pre-paid debit card and provide the account number on the card. With access to the account number, the criminals use the money on the pre-paid card for their own benefit. Both residential and commercial customers have been victimized by this unethical tactic. Criminals, operating in Georgia and other parts of the Southeast, have frequently targeted senior citizens or those speaking English as a second language.

Georgia Power does not call or visit customers to ask for personal or financial information like a credit card, debit card, banking information, or social security number over the phone.

New Federal Stimulus Program Claiming the Government Will Pay Your Bill

Georgia Power customers may be contacted by email, U.S. mail, social media, text or phone call. Customers are offered enrollment in a program where the president of the United States or some other government entity will help pay their electric bill through a new federal stimulus program. There is no such program.

Georgia Power urges customers to refrain from giving out personal information if contacted about this or similar offers. Instead, please call local law enforcement.

Contact Info

Call us at 1-888-660-5890

24 hours a day, 7 days a week

Email us

3 things you should know when doing business with Georgia Power:

1. Georgia Power will never send an employee to your home or business to collect payment.

2. Our employees will never call or visit you and request your personal or financial information.

3. If an employee has a service-related reason to visit, they will ALWAYS:

  • Wear a Georgia Power uniform.
  • Arrive in a Georgia Power vehicle with our logo.
  • Present a photo I.D. with the Georgia Power logo.

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