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Restoration Process

Storm recovery 101

In storm recovery, safety matters most - your safety and the safety of our repair crews. We do not ask our crews to make repairs when weather conditions remain hazardous or when a damaged area is dangerous due to flooding or wreckage. In such extreme situations, we ask for your patience and understanding. Our crews begin restoring your power as soon as safely possible.

Safety First

Caution matters during and after severe weather. Remember that most injuries take place when a storm is over, as people go outside to check on homes and possessions.

After a storm:
  • Never touch any downed wire - it can kill. Telephone or cable TV wires that touch a power line can be deadly. Click here to report the location of any downed line to Georgia Power. You can also contact local authorities or 911.

  • Never try to make your own electrical repairs. Let our crews do dangerous work.

  • Never pull tree limbs off lines yourself.

  • Never go into areas with debris or downed trees. Dangerous power lines may be buried in wreckage.

  • Never go near chain link fences. Dangerous lines may touch the metal.

  • Never step in puddles. They may be electrified.

  • Never connect portable generators to your household electrical wiring. Connect only essential appliances - freezers and refrigerators - directly to a generator. Click here for more on using a generator safely.

  • Never walk into areas while crews work. If you're driving near work crews, obey road signs and proceed cautiously.

Get the Power On

Restoration starts at our power plants, which keep working even in the most severe storms. We work first on the large transmission lines going out from the plant across the state to stricken areas.

You'll see us concentrate our restoration efforts on the main distribution lines serving communities. Returning to operation your vital community services - hospitals, emergency and public safety services, and water and sewage stations - is a priority.

We also focus on repairs that return power to the greatest number of customers in the least amount of time. Finally, we repair smaller lines until crews get down to individual lines in neighborhoods.

Until power is restored, we suggest you move persons with serious medical problems or disabilities to a location with service.