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Online Account Features
- Monitor your energy usage trends.
- Set up alerts to help control your usage.
- Receive daily usage summaries.
- View bill projections early.
- View your billing history.
Available Rate Plans
We always strive to offer rate solutions that fit your needs and help you manage your budget. Browse the seven options and learn which rate is right for you!
Easy Ways to Pay
You can Pay Online, Manage Auto-Pay, or pay by Phone, Mail, or In Person at an Authorized Payment Location with security and convenience in mind.
Need help paying your bill?
Learn more about qualifying for bill discounts, free energy-saving programs, and community organization support.
Download our mobile app!
- Pay your bill quickly and securely.
- Track your energy usage.
- Report outages and view restoration efforts.
- Manage and view account details.
- Receive bill payment due dates and high-use alerts.
Frequently Asked Questions
Account Profile FAQs
How do I delete or remove accounts from my profile on the mobile app?
To delete an account from your profile on the mobile app, follow these steps:
- Login to your profile.
- Navigate to the “Account” section.
- Choose “Manage Accounts”.
- Select the trash can icon located at the top right corner next to the account description.
- Confirm your selection to remove the account.
How do I delete or remove accounts from my profile on desktop or mobile browser?
To delete an account from your profile from desktop or mobile browser, follow these steps:
- Login to your profile.
- Navigate to “My Profile”.
- Choose “Manage Accounts”.
- Select “Remove”
- Confirm your selection to remove the account.
How do I update my username and email?
Go to the Update Information page to review and make any needed updates.
How do I make sure my Contact Information is correct?
Ensure that you receive important communications from us by visiting the Contact Information page and confirm your details.
How do I check to make sure my Paperless Billing enrollment has my correct email address?
You can verify the Paperless Billing email address by visiting your Alerts & Communications or Contact Information page.
Billing FAQs
How often can I pay with a debit and/or credit card?
PrePay allows you to decide when and how much you pay toward your electric service account, but keep in mind, there is a limit to how many transactions you can make using a credit/debit card.
There is a maximum of ten (10) transactions per card and a maximum of ten (10) transactions per bill account allowed within a 30-day period for all credit/debit card payments.
Use a credit and/or debit card to pay toward your electric service account online, on your mobile device, or by calling 1-888-660-5890.
Where can I make payments?
To make paying toward your electric service account more convenient, we offer many payment options.
You’ll need your account number and/or account access code to make your payment.
You can also make payments on the Georgia Power app. Download for free: (iPhone/Android).
What payment options are available?
We offer many different Payment Options for your convenience
You can pay online, with Auto Pay, in person, by phone, or by mail.
What is Auto Pay?
When enrolled in Auto Pay, you authorize us to automatically draft the amount of the bill from your designated bank account each month on the bill due date. There is no fee for this service, and you will continue to receive the monthly bill.
Can I edit my Auto Pay bank information?
Yes, you can Manage Your Auto Pay Information. If there is a pending draft, you won't be able to make changes until after the payment posts.
Can I temporarily suspend Auto Pay?
Yes. You can suspend Auto Pay for one billing period. If a new bill generates within the suspension period, Auto Pay will not draft that payment. Auto Pay will resume with the next billing period.
To temporarily suspend Auto Pay contact us.
Can I pick the Auto Pay draft date?
The draft date for Auto Pay will automatically be set for the due date of your bill to ensure payment is received on time.
Please Contact Us at least a week prior to this date if you have any bank account changes or have any questions about your bill.
How do I discontinue Auto Pay?
You can discontinue Auto Pay online by clicking Manage Payment Methods.
If you have a balance due and discontinue Auto Pay, you will be responsible for ensuring your current and future balance is paid.
Please contact us at least one week prior to your due date if you have any bank account changes or have any questions about your bill.
Authorized Payment Locations FAQs
What forms of payments can be used at Authorized Payment Locations (APL)?
Cash is accepted at all locations, and some locations accept debit cards. Credit cards and checks are not accepted.
What do I need to make a payment at an Authorized Payment Location (APL)?
You will need your account number or power bill. Some merchants will also require the barcode shown on your power bill. If you do not have your power bill handy, go here to obtain your barcode. You must have your account number to retrieve your barcode.
How long does it take for a payment to post from an Authorized Payment Location (APL)?
If you provide the merchant the required information (account number and barcode), your payment should post immediately.
Start/Stop/Transfer Service FAQs
Starting service at a new address
How do I set up residential electric service?
You can apply for electric service online or by calling 1-888-660-5890
Service can be connected at your residence Monday through Friday, excluding business holidays. Next-day service is available for requests entered before midnight, excluding new service requests requiring installation or other construction work (digging, etc.)
What information will I need to set up service?
The following information will be required to set up service at a new address:
Your name (or the name of the primary account holder, if different)
Service address (where the power is to be turned on)
County, lot, and neighborhood information (if the home is new)
Home Phone
Alternate phone number (work, etc.)
Social Security number (of the primary account holder)
Spouse or roommate name
Mailing address (if different than service address)
The effective date you would like service to be turned on (Monday through Friday)
Temporary contact information for us to use during the installation process
Descriptions of any access problems, such as locked gates, dogs, etc.
I was asked to provide additional information. What documents are typically requested?
Sometimes, additional documents are required to establish service.
We will send a secure link via text message to simplify the document upload process.
I was asked to provide additional information. How do I securely submit my documents?
Specific documents are requested on a case-by-case basis. These documents often include:
Valid driver’s license, passport, or state-issued ID.
Selfie holding a copy of your picture ID
Social Security card
W2 form
Lease (first and last page only)
Proof of ownership
Welcome letter from lessee
Stopping or disconnecting service
Where do I cancel my electric service?
Service can be disconnected at your residence Monday-Friday, excluding business holidays. Next-day service is available for requests submitted before midnight.
Submit a Stop Service request (https://customerservice2.southerncompany.com/CustService/StopService/Access?mnuOpco=GPC)
What information will I need to disconnect service?
The following information will be required to submit a Stop Service Request:
Your account number from your bill
Your account access code from your bill
The effective date you would like service to be turned off
The address where you would like us to mail your final bill
Transfer service within our service area
Do I need to set up a new account if I’m moving?
No. We will disconnect electric service at your current address and have your service connected at your new address on the date you request.
There will be an Account Establishment Charge (AEC) applied to your first bill at your new residence.
How can I transfer service to my new address?
To transfer service submit a Transfer Service Request:
Service can be connected at your new home Monday – Friday, excluding business holidays. Next-day service is available for requests entered before midnight but may not be available for new homes due to installation and/or inspection requirements.
We will disconnect electric service at your current address and have your service connected at your new address on the date you request.
An Account Establishment Charge (AEC) is required and will be applied to your first bill at your new residence.
What information will I need to transfer service?
The following information will be helpful when submitting a Transfer Service Request:
Current location:
Your account number from your bill
Your account access code from your bill
The effective date you would like service to be turned off at your current residence
New address:
Service address (where the power is to be turned on)
County, lot, and neighborhood information (if the home is new)
Home Phone
Alternate phone number (work, etc.)
Authorized adult name
Mailing address (if different than service address)
Effective date you would like service to be turned on (Monday through Friday)
Descriptions of any access problems such as locked gates, dogs, etc.
Deposit FAQs
How do deposits work?
Depending on your credit score, new customers may be asked to pay a security deposit before service can be established. We may also require deposits for late payments. After 12 consecutive months of on-time payments, you will receive a refund of your deposit plus interest.
How much is the deposit?
The deposit amount is based on the credit score and any unpaid past-due balances. If required, the deposit for a residential account can be up to two times the residence's average monthly bill (based on usage history at the location).
Does the deposit count toward my monthly bill?
Unfortunately, your deposit is not counted toward your monthly bill, but you can earn 3 percent simple interest while your deposit is retained on the account.
Can the deposit be waived?
If a deposit is required, it cannot be waived.
Where can I pay my deposit?
Payments can be made at any of Georgia Power's local offices, Authorized Payment Locations, online, or by phone. Fees and some other restrictions may apply.
What forms of payment are accepted for deposits?
Deposit payments can be made with cash at any Authorized Payment Location such as Kroger, Walmart, Publix and Kmart. A low transaction fee of $1.50 will be required. Visits can be made with cash at any Authorized Payment Locations to learn more. You can also make payments online at georgiapower.com, or by phone through BillMatrix, a company separate from Georgia Power. BillMatrix requires a transaction fee of $2.25 per transaction. Visit Payment Options for more information.
How long is a deposit kept?
Deposits are kept as a security on all accounts for the life of the account.
How soon will my service start after I pay the deposit?
Georgia Power can connect your electric service Monday through Friday (connection service is not available on weekends). Orders submitted up to midnight are eligible for next-day service. Please note that we will not be able to provide next-day service for new service requests that require installation or other construction work (digging, etc.).
Will I get my deposit back if I move?
Your deposit plus any interest will go toward your final bill. A refund check for the difference will be mailed within 30-45 days to the final mailing address of the individual whose name was provided at the time the account was opened. However, if you are simply moving from one address within the Georgia Power territory to another and transferring service, your deposit will transfer to your new location/account.
You can begin the process to get your electric service started on our Moving page.
Georgia Power's customer-service representatives are available to assist you 24 hours a day, seven days a week. Please visit our Contact Customer Service page for more information.
