If you are moving from one residence in our service area to another, complete the Transfer Service form. We will disconnect electric service at your existing address and have your service connected at your new address on the date that you request.
Set up new service with us
You can apply for electric service online or by calling 1-888-660-5890
Service can be connected at your new residence every day except weekends and business holidays. Next-day service is available for requests entered before midnight, excluding new service requests requiring installation or other construction work (digging, etc.).
View Checklist for Starting Service
Please have the following information ready:
- Your name (or name for the primary account holder, if different)
- Service address (where the power is to be turned on)
- County, lot and neighborhood information (if the home is new)
- Home phone
- Alternate phone number (work, etc.)
- Social Security number (of the primary account holder)
- Spouse or roommate name
- Mailing address (if different han service address)
- Effective date you would like service to be turned on (Monday through Friday)
- Temporary contact information for us to use during the installation process
- Descriptions of any new access problems such as locked gates, dog, etc.
Stop/Disconnect service with us
Service can be disconnected at your new home every day except weekends and business holidays. Next-day service is available for requests submitted before midnight.
View Checklist for Stop/Disconnect Service
To request a disconnect, please have the following information ready:
- Your account number from your bill
- Your account access code from your bill
- The effective date you would like service to be turned off
- The address where you would like us to mail your final bill
Transfer service within our service area
We will disconnect electric service at your current address and have your service connected at your new address on the date that you request.
Service can be connected at your new home every day except weekends and business holidays. Next-day service is available for requests entered before midnight but may not be available for new homes due to installation and/or inspection requirements.
An Account Establishment Charge (AEC) is required and will be applied to your first bill at your new residence.
View Checklist for Transferring Service
Please have the following information ready from your current location:
- Your account number from your bill
- Your account access code from your bill
- The effective date you would like service to be turned off at your current residence
Information about your new address:
- Service address (where the power is to be turned on)
- County, lot and neighborhood information (if the home is new)
- Home phone
- Alternate phone number (work, etc.)
- Authorized adult name
- Mailing address (if different than service address)
- Effective date you would like service to be turned on (Monday through Friday)
- Descriptions of any access problems such as locked gates, dogs, etc.
Requests for additional information
Sometimes additional documents are required to established service. To simplify the document upload process, we will send a secure link via text message.
Documents we may request
- Valid driver’s license, passport, or state issued ID.
- Selfie holding a copy of your picture ID
- Social security card
- W2 form
- Lease (first and last page only)
- Proof of ownership
- Welcome letter from lessee
You will receive follow up information and instructions to complete your service request within 1 business day of the date we receive your documents.
