Georgia Power continues response to Tropical Storm Debby

With tropical storm conditions continuing into Tuesday in parts of the state, Georgia Power is responding to service interruptions safely and as quickly as possible. As of 11:30 AM, the company had restored more than 100,000 customers and is working on restoring approximately 11,000 customers currently impacted by the storm. Thousands of experienced personnel, both Georgia Power employees and workers from utilities outside of Georgia, remain in the field and behind the scenes assisting with restoration efforts. While restoration efforts continue, Georgia Power reminds customers to keep safety in mind with the following tips:

• Never touch any downed or low-hanging wire, including telephone or cable wires that touch a power line.
• Never pull tree limbs off power lines yourself or enter areas with debris, downed trees or flooding, as power lines may be buried in the wreckage or submerged in standing water.
• Call 911, local authorities, or Georgia Power immediately if you see a fallen or low-hanging power line.
• If you see crews working while you are driving, please move over to give them room to work.

The Power Restoration Process

Georgia Power’s goal is to work safely and efficiently to restore service to every affected customer as quickly as possible. Georgia Power restoration crews working to restore power for customers in Georgia’s southern and coastal regions continue to face heavy rainfall.

The first step in power restoration after a storm event is damage assessment, which occurs both remotely and in the field, and which customers may see in progress as weather conditions begin to allow. Once it is safe to do so, damage assessment teams will survey damaged areas to determine what tools, resources, and supplies are needed to restore power most efficiently to the largest amount of customers. Next, a restoration team will get to work to make the repairs based on this assessment.

For crews to work safely in bucket trucks and high positions, winds must be below 30 MPH. We are continuously monitoring these conditions as well as managing challenges like impassable roads due to flooding, downed trees, and debris.

Georgia Power continues to make investments in the state’s electric grid to minimize the duration and frequency of power outages. These investments include smart grid technology and automated systems that have helped the company restore service to tens of thousands of customers very quickly following Tropical Storm Debby by reenergizing lines remotely or rerouting power around damage where possible to minimize those affected.

The company is committed to keeping customers informed and offers a variety of tools, such as Outage Alerts and its mobile app. Additional resources available at GeorgiaPower.com/Storm include multiple tips and links to additional tools.

Tools You Can Use to Stay Connected & Informed

• Outage Alerts – Customers subscribed to our free Georgia Power Outage Alert service will receive personalized notifications and updates via text message. Check that your contact number is up to date to receive the latest information.
• Outage & Storm Center – Available at GeorgiaPower.com/Storm, customers can visit this site to check their contact information is updated to receive Outage Alerts, report and check the status of outages, and access useful safety tips and information. Customers can also report and check the status of an outage 24 hours a day by contacting Georgia Power at 888-891-0938.
• Outage Map – Housed within the Outage & Storm Center site, Georgia Power’s interactive Outage Map provides near real-time information, allowing users to see where outages are occurring across the state and track estimated restoration times.
• Georgia Power Mobile App – Download the Georgia Power mobile app for Apple and Android devices to access storm and outage information on the go.
• @GeorgiaPower on X (Twitter) – Follow @GeorgiaPower at X.com/GeorgiaPower for storm tips, outage updates, customer service and more.