Supporting you beyond power restoration
Hurricane Helene has been the most destructive storm in Georgia Power’s 140-year history, and we know the road to recovery will take time. As many of our customers and communities have been deeply impacted, we’re committed to providing the support you need to rebuild and recover.
That's why we are suspending service disconnections, waiving eligible late fees, and pausing collection activities through December 15, 2024. We are also offering Installment Payment Plans to provide more flexibility in paying your current bill.
Installment Payment Plans
More time and flexibility in paying your current bill
We're now offering installment options that let you break down your balance into smaller payments—spread evenly across the next few months.
How it Works
- You may qualify to pay your current balance over a period of 2-, 4-, or 6-months.
- Depending on the schedule you choose, equal installment amounts will be added to your future payments.
- The installment plan will only apply to your current usage balance; existing late fees will not be included. Once you’ve established your installment payment plan, you will need to make timely payments to prevent any collection activities.
Enroll by November 30, 2024 to take advantage of one of these payment options.
How to Enroll
Online
- Log into My Account.
- Go to Payment Arrangements page.
- Select Installment Payment Plan.
— Don't see Installment Payment Plan? - Choose from your installment option (2-, 4-, or 6-months) and complete your form.
- Click “Accept Offer” to confirm your enrollment.
Automated Phone System
- Call 877-403-7149 to connect to our Billing & Collections system.
- Say “Payment Arrangements”.
- Verify eligibility - you will be asked to provide the phone number, account number, or social security number associated with your account.
- Follow the prompts to hear your options. You will first receive an offer to make a Payment Arrangement. If you choose to decline this offer, you will then be presented with options for an Installment Payment Plan.
- Continue listening to the prompt to make your enrollment selection.
Are you eligible?
- Residential customers enrolled in a PrePay or Pay-by-Day plans are not eligible for an installment plan. Learn more
- Customers with revenue protection charges will not be eligible.
- Customers who are currently enrolled in Autopay, and those who already have a special agreement will not receive the option to apply for the Installment Payment Plan.
Frequently Asked Questions
When will the first installment be billed after setting up an Installment Payment Plan?
The first installment will be billed within your regular billing period immediately following acceptance of your Installment Payment Plan offer and your plan is set up. Payment details will be shared upon enrollment.
How many times can I apply for an Installment Payment Plan?
Only once. Eligible customers can enroll for an Installment Payment Plan until November 30, 2024.
What happens if I miss an installment plan payment?
Our standard disconnection policy will apply once you miss a payment. After 2 missed payments, you will be subject to disconnect and late payment fees.
Can I modify the terms of my Installment Payment Plan after I’ve enrolled?
No, once you’ve accepted the terms for your IPP offer, you will not be able to modify your terms.
If I have a pending disconnect notice on my account, am I still eligible for an Installment Payment Plan?
Yes, eligible customers can enroll for an IPP until November 30, 2024. Once you’ve established an Installment Payment Plan, your account will automatically void the pending disconnect order. Service disconnection has been suspended for all customers through December 15,2024.
If I am not eligible for an installment, what other payment options are available?
We understand everyone’s situation is unique. Our Customer Care team is dedicated to finding options tailored to your needs. Please contact our representative to understand what may be available for you.
Residential customer: Call 888-660-5890
Business customer: Call 888-655-5888
What if I'm on PrePay or Pay by Day?
Those on our PrePay or Pay by Day plans will not be eligible for an installment plan however, service disconnection will continue to be suspended through December 15, 2024. During this time, we encourage you to continue making payments to maintain a positive balance.
On December 15, 2024, any accumulated negative “Dollars Remaining” will be transferred to a “Deferred Balance,” allowing you to add funds for future service while gradually paying down the deferred amount over time.
Once you are notified of this transfer:
You will need to add and maintain a minimum of $5.00 in your “Dollars Remaining” to prevent service interruption.
25% of all payments will be directed to reduce the “Deferred Balance”.
At your request, the entire “Deferred Balance” amount can be paid in full at any time.
As a PrePay/Pay by Day customer, can I switch to a post pay plan during the disconnect suspension?
Yes. You can switch rates. However, prior to switching, you will need to pay off any existing PrePay deferred balance and a deposit, if required.
As a PrePay/Pay by Day customer, can I switch to post pay and move my deferred balance to an Installment Payment Plan?
No, PrePay/Pay by Day deferred balances are not eligible for an Installment Payment Plan.