Supporting you beyond power restoration
Hurricane Helene has been the most destructive storm in Georgia Power’s 140-year history, and we know the road to recovery will take time. We understand that many of our customers and communities have been significantly affected, so we are dedicated to providing the support needed for rebuilding and recovery. We aim to help you feel confident in managing your power bill and take away any worries you may have about payment options. We are here for Georgia and here for you.
Providing Relief and Flexibility When You Need It Most
We recognize that every customer’s situation is different, especially during times like these. That’s why we temporarily suspended service disconnections, waived eligible late payment charges, and paused collection activities for customers through December 15, 2024. As of December 16, 2024, we’ve resumed some operations, including late payment charges and collection activities.
If you are still experiencing financial hardship, we encourage you to apply for a payment arrangement. If eligible, this option will extend your due date, giving you extra time to pay your bill. To apply for a payment arrangement, please log in to your account and visit our payment arrangements page.
Need Financial Assistance? Visit our Energy Assistance page to find additional programs and resources in your area.
Two ways to access Payment Arrangements
Online
Log into My Account
Go to Payment Arrangements page
Select the Payment Arrangement option that best meets your needs.
Automated Phone System
- Call 877-403-7149 to connect to our Billing & Collections system
- Say “Payment Arrangements”
- To verify eligibility, you will be asked to provide the phone number and social security number associated with your account
- Follow the prompts to hear your options. You will receive an offer to make a Payment Arrangement.
Have questions about your current Installment Payment Plan? Below are frequently asked questions about our installment payment plan.
When will the first installment be billed after setting up an Installment Payment Plan?
The first installment will be billed during your regular billing cycle immediately after you accept your Installment Payment Plan offer and your plan has been established. On your bill, the Total Amount Due will include your monthly installment amount plus your new current bill. This is the amount that you should pay. For example, if your monthly installment amount is $50 and your new current bill is $100, you must pay the total due of $150 to keep your account current and stay in good standing with the installment payment plan. Payment details will be shared upon enrollment.
How many times can I apply for an Installment Payment Plan?
Only once. Eligible customers can enroll for an Installment Payment Plan until November 30, 2024.
What happens if I miss an installment plan payment?
Our standard disconnection policy will apply once you miss a payment. After 2 missed payments, you will be subject to disconnection of service and late payment fees.
Can I modify the terms of my Installment Payment Plan after I’ve enrolled?
No, once you have accepted the terms of your Installment Payment Plan offer, you will not be able to modify your terms.
If my account has a pending disconnect notice, am I still eligible for an Installment Payment Plan?
Yes, eligible customers can enroll for an Installment Payment Plan until November 30, 2024. Once you’ve established an Installment Payment Plan, your account will automatically void the pending disconnect order. Service disconnection has been suspended for all customers through December 15, 2024.
What other payment options are available if I am not eligible for an installment?
We understand that everyone’s situation is unique. Our Customer Care team is dedicated to finding options tailored to your needs. Please contact our representative to understand what may be available for you.
Residential customer: Call 888-660-5890
Business customer: Call 888-655-5888
What if I'm on PrePay or Pay by Day?
Those on our PrePay or Pay by Day plans will not be eligible for an installment plan however, service disconnection will continue to be suspended through December 15, 2024. If service is no longer required, please notify our Customer Care Team immediately to request service disconnection. Service charges will continue to apply daily to all active accounts.
On January 5, 2024, any accumulated negative “Dollars Remaining” will be transferred to a “Deferred Balance,” as a one-time courtesy, allowing you to add funds for future service while gradually paying down the deferred amount over time. If you prefer not to have your negative balance moved to deferred status, we encourage you to make payments to achieve a positive balance before January 5, 2025.
Once you are notified of this transfer:
- 25% of all payments will be directed to reduce the “Deferred Balance”.
- If Deferred Balance exceeds $75, a late payment charge of 1.5%, or $2, whichever is greater, of the outstanding Deferred Balance will be assessed and applied monthly to the total amount of your bill. To avoid late payment charge, you may pay down the existing Deferred Balance at any time to stay within the $75 threshold.
- At your request, the entire “Deferred Balance” amount can be paid in full at any time.
Click here to learn more about our PrePay deferment process.
